In May 2023, I backed the AirSeekers Tron robotic lawn mower on Kickstarter. Three years later, the product is sold in stores across Europe, on AliExpress, and on the company's own website. I still don't have mine. Many other backers don't either. This is the public record of what happened.
Kickstarter delays happen. Hardware is hard. I understood that when I waited a year past the promised date, and again at eighteen months, and again at two years.
What changed is this: AirSeekers began selling the Tron commercially — through their own website, through retail partners across Europe, on AliExpress — while their original backers, the people whose money made the company possible, remain unfulfilled. The company has acknowledged this directly. Their CEO published a statement in July 2025 explaining that they would use commercial sales revenue to fund backer fulfillment.
In April 2026, while I was still waiting for the unit I paid for in 2023, AirSeekers launched a second Kickstarter campaign — for the Tron Ultra. A second round of pledges, from a second round of backers, while the first round still hasn't been delivered.
I'm publishing this because months of polite emails, then frustrated emails, then escalating emails, have produced exactly one outcome: a moving deadline, currently sitting somewhere in "soon."
I'm not asking anyone to take my word for anything. What follows is reproduced from AirSeekers' own emails to me and from their own internal systems. No content has been edited. Personal information (my name, email, phone, address) has been omitted from these reproductions. The original PDF files are preserved offline and available to journalists on request.
Sent to me by AirSeekers' after-sales manager on Feb 25, 2026 at 1:53 PM. The source field plainly states "payment collected." Thirty-eight minutes later, the same person told me the order was unpaid.
Hi [name],
Thank you for your care.
As you know, we have financial crisis because of our error in production, so we temporarily have paused our delivery to backers otherwise we will run out of money in a few weeks. But we promise we will restart delivery if we get critical cash flow from commercial funds.
We sincerely apologize for our delays.
Best regards,
Airseekers
When I forwarded this to support and asked about it, they responded:
Dear [backer],
Please rest assured that we are not experiencing a financial crisis. We are currently facing some logistical delays, which we have communicated in our recent updates.
Regarding the screenshot you mentioned, we're not sure when or with whom that message was exchanged, but it does not reflect our situation or internal communications.
Hello, our system shows you are located in the United States. Have you received any emails with shipping information?
I am located in LITHUANIA. WHY ARE YOU SAYING THAT I AM IN THE USA?
SENDING MY PLEDGE CONFIRMATION AGAIN. IT IS CLEARLY STATED THAT MY BACKER NUMBER IS [—]. HOW DID YOU MANAGE TO DETERMINE THAT I AM IN THE USA?
IS MY TRON SHIPPED?
The internal record (Exhibit A) shows my country as Lithuania. The same company support then claimed their system showed me as US-based.
Posted in the public AirSeekers backer group in January 2026. Names of other backers omitted out of respect for their privacy. Asked why I, also in Lithuania, had received nothing, support told me to "wait patiently."
Hello, the information you filled in is the reserved information for 1676.
[Attached: their internal screenshot showing "payment collected" — see Exhibit A]
Hello, my colleague reported that this order was not paid for. Could you please provide a screenshot of your payment?
At 1:53 PM, AirSeekers' after-sales manager sends me a screenshot of their internal record. The source field reads "Kickstarter (Late Pledge — payment collected)."
At 2:31 PM — thirty-eight minutes later — the same person writes: "my colleague reported that this order was not paid for. Could you please provide a screenshot of your payment?"
An AirSeekers representative, in writing to another backer: "we have financial crisis because of our error in production, so we temporarily have paused our delivery to backers otherwise we will run out of money in a few weeks."
AirSeekers support to me, days later: "Please rest assured that we are not experiencing a financial crisis. We are currently facing some logistical delays."
CEO Woo, July 2025: "I promise that by 2025, we will have completed the delivery of all crowdfunding orders."
Support, November 2025: "we expect to complete all deliveries before February next year."
Support, February 22, 2026: "We plan to expedite the process as soon as possible in March."
Support, March 13, 2026: "your order status is currently different from other orders that have received the machines."
These questions have been asked, in various forms, in over a hundred emails. They remain unanswered. They are reproduced here because they have specific, knowable answers — and because AirSeekers is welcome to provide them.
If AirSeekers wishes to respond, this site will publish their response in full, unedited. Send to hello@where-is-my-tron.com.
This is a count, not a lawsuit. It's a way to demonstrate — to AirSeekers, to the press, and to ourselves — the actual scale of unfulfilled backers. No personal information is required. Country and pledge tier are enough.
Numbers matter. A single complaint is a complaint; a hundred is a story.
Kickstarter's Trust & Safety team tracks complaints against creators. They will not refund you, but the complaint is on record.
In the EU, the Online Dispute Resolution platform handles cross-border disputes. In the US, the FTC accepts reports on undelivered crowdfunding products.
Full documentation, original PDFs, contact with other backers, all available on request. press@where-is-my-tron.com
If you'd consider buying a Tron, you should know what happened to the people who bought the first one.